Portal

The PayTec customer portal is your central platform for the efficient management of locations and transactions.

payments
Designed For Cashless Payment

Overview

The customer portal is your central platform for efficient transaction management. With an intuitive user interface and a wide range of powerful functions, the portal offers everything you need to optimally manage your payment processes and keep track of your business data at all times.

Unlike conventional portals, the PayTec portal can display all transactions from all acquirers, not just those of the main acquirer.


Security

  • Swiss software and infrastructure 
  • Encrypted data transmission
  • Solid interfaces
  • Secure access with multi-factor authentication 

Functions

  • Dashboard with key figures
  • 24/7 access to transactions
  • Convenient accounting through simple exports
  • All transaction data immediately available
  • Original merchant receipts

Industries

  • Small companies
  • Medium-sized companies
  • Large corporations
  • Vending machines 

Details

Dashboard
Get all key figures such as turnover and card preference at a glance
Daily closing
Precise filtering of all sales, tips/DCC in separate display
Card portfolio
Analysis of the most frequently used cards to better understand customer preferences
Export function
Export the most important data including receipts with just a few clicks
Platform-independent
Whether smartphone or tablet, manage your business on the go
Store management
Monitor the performance of each store and assign rights to different users
Multilingualism
Let your team work in their preferred language
Transaction overview
View all transactions and receipts
Evaluation
Recognize high- and low-turnover days
Online access to transactions
Round-the-clock access to all cashless payments
Detailed transaction overview
Clear presentation of all transactions, daily closings and statuses
Individual evaluations
Creation of targeted analyses of business performance using a wide range of filter functions
Financial reconciliation
Support for reconciliation between bookings, reversals and credit notes
User administration
Independent management of users within the company
Dealer receipts
Provision of original dealer receipts for simple subsequent claims at the ACQ or printout for the customer

Quick guide

Dashboard

All KPIs of your dashboard at a glance

The dashboard shows you the following key performance indicators (KPI) in real time:

  • Cashless turnover: the sum of the amount of all transactions with the status “submitted”
  • Average amount of all transactions (important information for negotiating your commission fees with the acquirer)
  • Total number of all transactions in a defined period
  • Most used payment method: The payment method most used by your customers
  • Highest/lowest turnover day: Day of the week with the highest/lowest cashless turnover
  • DCC share of all transactions

 

How do I set filters?

Select a specific date or a predefined period and (if available) the location.

How do I analyze high and low sales days?

Click on the arrow symbol to display the days with the highest and lowest turnover during the defined period.

Daily closing

What information is displayed in the daily closing overview?

The daily closing area shows you all transactions that were created during a defined period. You can set filters by time period as well as by terminal ID, serial number and merchant ID and display daily closings without transactions by activating the checkbox at the top left.

The table overview shows all transactions grouped by card and displays the number, amount, tip and DCC.

You can display the corresponding receipt in the “Receipt” column. 

I have several terminals in use, how can I switch between the terminals?

You can switch between devices by filtering by terminal ID, merchant ID or serial number.

How do I create receipts for the daily closing?

Click on the blue symbol in the “Receipt” column on the right-hand side of the table. The view of the receipt of the daily closing opens, which you can export as a PDF or image

Transaction data

What is the transaction overview?

In the overview of transactions, you can use filters to search for the desired information. The view is in real time, all transactions are immediately visible in the portal.

You have the following options for filtering by transactions:

  • Period
  • Terminal ID, transaction sequence number (TrxSeqCnt) and card number
  • Transaction type (booking, credit note, reversed booking, reversed credit note)
  • By “unsubmitted transactions” by activating the checkbox at the top left

The tabular overview shows you all relevant information on each individual transaction. Transactions are differentiated according to the following status:

  • Submitted 
  • Authorized (not yet booked by the acquirer)
  • Canceled
How do I search for bookings/cancellations or credit notes?

Filter:

  • Select the time period within which you want to perform the search
  • Select the transaction type you are looking for: Booking, Credit memo, Reversal booking, Reversal credit memo
  • If you do not set a filter, all transaction types in the entire period are searched for

Search:

You can search for exact amounts using the characters for greater than > or less than <.
Use ranges such as 10-100 to filter transactions within a certain value range.

Beispiele:

All transactions greater than 50:
Enter >50 in the filter field for amounts.

All transactions less than 200:
Enter <200.

Transactions between 10 and 100:
Enter 10-100 to filter transactions within this range.

Where can I view the dealer receipts?

The portal offers you the option of displaying and exporting the original merchant receipt for each transaction. 

  • To do this, click on the blue symbol i in the “Details” column on the right-hand side of the table.
How can I export retailer receipts?

The detailed view of the individual transaction takes you to the function for displaying receipts.

  • Click on “Show receipt”, here you can export the receipt as an image or PDF.

User administration

What is user management?

In user management, you can create user accounts for your employees and assign locations. The users only have access to the data of the assigned location. The functions are only available if you are set up as an administrator (ClientAdmin).

Where do I create new users?

Click on “Users” on the left-hand side of the screen. You will now be redirected to the user administration. Click on “Create user” to create a new user.

How do I create a new user?
  • Enter the e-mail address of the new user
  • You can only create users with the “ClientUser” role; for additional administrator access, please contact our support team (support@paytec.ch)
  • Select the language of the user
  • Select the location(s) to which the user should have access (users can have access from multiple locations)
  • Click on “Create user”
  • The new user will now receive an email with registration details