Terminal Management System

The ep2 Service Center is a specialized Terminal Management System (TMS) that provides efficient management functions for payment terminals.

payments
Designed For Cashless Payment

Overview

By centrally storing basic data, brand and acquirer information, as well as software distribution, terminal management is significantly simplified. A key advantage is the unique management of the Terminal_ID (TID) by the ep2 Registration Authority. This ensures a unique identifier, forming the basis for fast and seamless acquirer changes for merchants.

 

Security & Efficiency

  • Hosting in Switzerland
  • Secure Cloud Infrastructure
  • Scalability
  • Fast Data Access
  • Efficient Resource Management
  • Automatic Software Update Distribution

User-Friendly

  • Multi-Tenant
  • Management of individual tenants and user groups
  • Promotes flexibility and adaptability
  • Customer and location management
  • Lifecycle management
  • Rollout planner

Monitoring & Maintenance

  • Detection of Irregularities
  • Minimized response time
  • Detailed reports on card mix
  • High interoperability
  • Repair reports and linking of terminals from own inertia
  • Remote control for support and maintenance

Terminal Management System

Security Principle of the ep2 Service Center: Terminals must always check in, preventing external requests. This ensures a high level of security and protects terminals as well as the entire payment process from potential attacks or misuse.

The PayTec Terminal Management System offers enhanced functionalities over the ep2 Service Center, such as Over-The-Air software updates, remote control, as well as rollout planning and monitoring of the terminal population.

General Features of the TMS

Overview

  • Multilingual web application
  • Manages all aspects of terminal configuration, clients, and locations
  • One application for all departments (support, operations)
  • Multi-tenant (commercial units on the same technological stack)
  • Permission model for every use case

Basic functions according to ep2 specifications

Service Center

  • Commissioning
  • Personalization
  • Initialization
  • ep2 Service Center with interfaces COI, SI-Config, SI-Init, and proprietary terminal interface

Modules and Developments

Support

  • PCI-compliant and interactive remote maintenance with a four-eye principle, functioning even behind firewalls/NATs
  • Enables self-sufficient 1st/2nd level support to utilize the skills of internal IT professionals
  • Terminal analysis
  • Reporting
  • ep2 Analyzer: ep2 data

Modules and Developments

Management

  • User management with different permission levels
  • Software updates with rollout planner, short update times, and high stability
  • Customer and location management
  • Reports/Analytics
  • Monitored security management
  • Planning and implementation of replacements
  • Terminal lifecycle management

Modules and Developments

Operational Data

  • Log files with adjustable granularity
  • Log data is periodically submitted
  • Used for troubleshooting and serves as the basis for report generation
  • Notifications upon reaching threshold values
  • ep2 Log: Logging
  • Statistics (transaction volume, error messages)
  • Monitoring with notifications

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Security

  • PayTec operates all infrastructure in Switzerland
  • Data centers are redundant, air-conditioned, and virtualized
  • Dual network connections
  • Hardware runs in hot-failover mode
  • Daily backups, including data
  • Offsite backup
  • Critical infrastructure uptime of 99.98% (last 90 days)
  • Data center ISO 27001 certified
  • Login with passkeys instead of username and password