Service packages for terminal operation

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Service package Basic++

  • Operation at the ep2 Service Centre
  • Hotline and email support
  • Terminal exchange within 24 hours

CHF 0.95 per day

Service package Basic+

  • Operation at the ep2 Service Centre
  • Hotline and email support
  • Terminal exchange within 48 hours

CHF 0.75 per day

Service package Basic

  • Operation at the ep2 Service Centre
  • Hotline and email support

CHF 0.22 per day

Terms of contract for our service packages

Mandatory basic fee
For the maintenance of the operation of the PayTec terminals, PayTec charges a basic fee called Service Package Basic per day, which is to be paid annually in advance for the entire year. This basic fee includes the operation of the terminal in PayTec's ep2 service centre and the regular updating of the terminal software.

Depot maintenance
With the depot maintenance service, PayTec guarantees the long-term functionality of the terminal at the place of use. Depot maintenance is part of the Basic+ (replacement within 48 hours) and Basic++ (replacement within 24 hours) service packages.

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