Quick Installation Guide

CT20P
Smart PINPAD

Safety Instructions

Please install and connect the terminal strictly according to the instructions
Take care not to insert any foreign objects into openings
In the event of malfunctions, please contact your sales or technical support immediately and do not carry out any unauthorized repairs
Avoid shaking the terminal or knocking against it
Always keep flammable substances away from the terminal
Dismantling, modification or illegal use of the terminal is strictly prohibited and punishable by law
Ensure that the connection to the host is secure before use
Delivery: Upon receipt of the terminal, check that it is complete and ensure that there is no external damage
Cleaning: Clean the terminal with a lint-free, slightly moistened cloth. Do not spray disinfectant directly onto the device and avoid strong friction and aggressive cleaning agents

Overview of terminal characteristics

Switch terminal on/off

The terminal switches on automatically as soon as it is supplied with power via the USB-C socket.
It switches off when the connection via USB-C is disconnected.

Function keys

Square: Displays the respective applications running in the background
Circle: Leads back to the main menu
Triangle: Closes the current application or takes you back to the previous application

Set up WLAN

Select Settings.
Next, select Network & Internet.
Then press WLAN. Next, tap the slider at the top right until Use Wi-Fi is displayed in green. The networks will be searched for in the meantime. You can now select your network. Next, scroll down to enter the password. Then press Connect.

Set up LAN

Select Settings.
Next, select Network & Internet.
Then press Ethernet.
Next, tap the slider at the top right so that LAN is displayed in green “On”.

Set static IP

Select Ethernet configuration.
Tap on Static IP, then the IP can be entered manually. Then press SAVE.

Readers

Magnetic stripe card

Please insert the card with the magnetic strip facing down and in the direction of the reader.
The device supports both directions. Make sure you insert the card correctly and pull it through the reader evenly and at a constant speed.

_{Note: The transaction may fail if the card's magnetic strip is damaged or if the card is swiped with the wrong side.}

Contactless IC card

The RFID area for the contactless reader is located at the top of the display. To make a contactless payment, hold the card on the RFID area for about one second. Wait until you hear a beep to indicate that the transaction has been successfully completed. You can then remove the card.

Chip card

The chip reader is located on the underside of the terminal. Hold the IC chip card with the chip facing upwards and insert it into the slot. Leave the card in the terminal during the entire payment process.

_{Note: The transaction may fail if the contact point of the card chip is damaged or oxidized.}

Troubleshooting

If you cannot find an answer below, please contact your sales or technical support.

Error	Root cause analysis	Control method
Device does not switch on	Check power supply cable	The device can only be powered via the USB-C socket
Device has no connection	1. WLAN 2. LAN / Ethernet cable power supply	1. check WLAN and WLAN password. 2. check whether Ethernet is activated in the settings. Check whether the LAN/Ethernet cable is plugged in correctly or is defective.
Cards are not read	1. chip or magnetic stripe reader is dirty. 2. card is defective or demagnetized.	1. use a cleaning card for the chip or magnetic head to remove dirt. Carefully insert the card and pull it horizontally and vertically through the card reader a few times. 2. wipe the magnetic strip of the card with soft paper to remove particles or dirt. If the magnetic card is demagnetized or there is a problem with the card, please have it replaced by the issuing bank.

Abmessungen

Information

PayTec AG reserves the right to change this manual without prior notice and reserves the right to continually improve the accuracy, adequacy and completeness of the information in this manual.

PayTec AG assumes no legal responsibility for the adverse consequences arising from the use of this product or the use of accessories not provided by our company in accordance with the requirements of this manual.

Contact support

CT20P Smart PINPAD